Included in the retail package is the case itself, a clear screen protector, an installation card for the screen protector and a small cleaning cloth. We were sent an all-black Reflex but the case is also available in blue, pink and what looks like an "Army" green color.
The Reflex polycarbonate case features a two-part snap-together design that surrounds your iPhone 4 with a cushion of air which OtterBox claim is inspired by the crumple zone of a car. The key to making all of this possible is two-fold.
First, the middle area on the inside of the case is raised slightly more so than the surrounding edges. This allows the TPE (thermoplastic elastomer) rubber pads that you see on the back of the case and the corners to "flex". Putting it all together, if you drop your iPhone using the Reflex case, the edge / back takes the brunt of the impact and flexes, dissipating the shock and protecting the delicate hardware within. It really makes perfect sense when you think about it.
Aside from the rubber flex zones on the back of the case, we also find a cutout for the camera and flash as well as the OtterBox name printed near the bottom. Noticeably absent is a cutout for the Apple logo / self-portrait mirror which has been on every OtterBox iPhone case I've reviewed to date.
On the left side of the case is a cutout for the volume mute switch as well as pass-through buttons for volume control. Up top we find a cutout for the headphone jack and noise-canceling microphone as well as another pass-through button for the power button. There is also a flex zone here, something I didn't mention earlier.
The right side of the case is plain and at the bottom we have a large cutout for the docking port, speaker and primary microphone.
Installation is just ahead.